Frequently Asked Questions

Yes, we offer direct billing through the Telus Health portal for most insurance providers.

Please note that we are currently unable to direct bill for GreenShield or Sun Life plans at this time.

Your initial assessment is paid upfront. Following your appointment, we will send you a direct billing authorization form to complete. This form is required in order for us to process direct billing for future appointments and will be kept securely on your file. Please note our Massage Therapist Direct Bills separately. 

We offer a wide range of evidence-based physiotherapy treatments tailored to your individual needs. Depending on your assessment findings and goals, your treatment plan may include manual therapy, personalized exercise prescription, acupuncture, pelvic floor rehabilitation, Pilates-based rehabilitation, biofeedback, neuromuscular stimulation, education, and modalities such as high intensity laser therapy. Our goal is to help you move better, feel stronger, and return to the activities that matter most to you.

No, you do not need a referral to see a physiotherapist at Fonthill Physio. However, some insurance companies may require a referral for reimbursement.

Yes. Pelvic health physiotherapy is physiotherapy and is typically covered under extended health benefit plans. Coverage varies by provider, so please contact your insurance company for details.

Absolutely. We understand that arranging childcare can be difficult. Babies are welcome to attend appointments with their parent.

We treat a wide variety of pelvic health and orthopedic conditions, including:

• Urinary incontinence
• Pelvic organ prolapse
• Pregnancy and postpartum concerns
• Diastasis recti
• Pelvic pain
• Endometriosis
• Constipation and bowel dysfunction
• Back, hip, knee, shoulder, and sports injuries
• Post-surgical rehabilitation
• Pediatric bladder and bowel concerns

Your physiotherapist will review your symptoms, medical history, and goals. An internal pelvic floor examination may be recommended to assess muscle strength, coordination, and function, but it is always optional and performed only with your informed consent. Internal assessments are not completed at every visit. 

No. Pelvic floor physiotherapy can benefit people of all ages and genders. We provide care for women, men, children, and individuals across all stages of life.

Every client is different. Your physiotherapist will discuss recommendations based on your assessment findings and goals. Some clients benefit from a few visits, while others require ongoing support.

Yes. We help manage pregnancy-related concerns such as pelvic girdle pain, low back pain, hip pain, pelvic pressure, bladder symptoms, and birth preparation.

This one-hour session is designed to prepare you and your support person for labour, birth, and early postpartum recovery. Topics include labour positions, breathing strategies, comfort measures, minimizing tearing, pushing techniques, and postpartum healing.

Emsella is a non-invasive treatment that uses high-intensity electromagnetic energy to strengthen the pelvic floor muscles. It may help improve bladder leakage, urgency, and pelvic floor weakness. A complimentary consultation with a pelvic health physiotherapist is recommended to determine if it is appropriate for you.

Yes. In addition to pelvic health physiotherapy, we provide orthopedic physiotherapy for sports injuries, back pain, neck pain, joint pain, post-operative rehabilitation, tendon injuries, and more.

Yes. We integrate Pilates principles into many rehabilitation programs to improve strength, mobility, posture, core function, and movement confidence.

Many extended health plans may cover physiotherapy-led exercise programs. Coverage varies by provider. An initial physiotherapy assessment is required before participating in our postpartum rehabilitation classes.

Comfortable clothing that allows you to move easily is recommended. Depending on the area being assessed, your physiotherapist may ask you to wear shorts or a tank top.

That's completely normal. Many people feel nervous before their first appointment. Our team is committed to creating a safe, respectful, and comfortable environment where you can ask questions and participate in decisions about your care.